Privacy Policy

Effective Date: July 1, 2026  ·  Last Updated: July 1, 2026

This Privacy Policy describes how Sophly ("Sophly," "we," "us," or "our"), operated by Sophia Arneson, collects, uses, and shares information about you when you visit sophly.ai, interact with our chat widget, book an appointment, or communicate with us via SMS, email, or phone.

1. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and business name when you book an appointment, fill out a form, or contact us directly.
• Communication data — the content of messages you send us via the chat widget, SMS, or email.
• Appointment data — date, time, and details of appointments you schedule through our booking system.
• Usage data — information about how you interact with our website, including pages visited and time spent, collected via standard web analytics tools.
• Device data — browser type, operating system, IP address, and referring URL.

2. How We Use Your Information

We use the information we collect to:

• Schedule and manage appointments and consultations
• Send you appointment reminders, confirmations, and follow-up communications via SMS, email, or phone
• Respond to inquiries submitted through our chat widget or contact information
• Send informational and promotional messages about Sophly services — only with your explicit consent
• Improve our website and services
• Comply with applicable legal obligations

3. SMS Communications

By providing your phone number and booking an appointment or opting in through our chat widget, you consent to receive SMS text messages from Sophly. These messages may include:

• Appointment confirmations and reminders
• Follow-up communications related to your consultation
• Informational messages about Sophly services (only with separate consent)

Message frequency may vary. Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP to any text message from us. For help, reply HELP or contact us at hello@sophly.ai.

We do not sell or share your phone number with third parties for their marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers — third-party tools we use to operate our business, including GoHighLevel (CRM and messaging platform), Google (calendar and email), and Stripe (payment processing). These providers are contractually bound to protect your information.
• Legal requirements — if required by law, court order, or governmental authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you request deletion of your information, we will remove it within 30 days unless we are required to retain it by law.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications at any time
• Opt out of SMS messages by replying STOP

To exercise any of these rights, contact us at hello@sophly.ai or (541) 313-4139.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your experience and analyze site usage. You can control cookie settings through your browser preferences. We do not use cookies for targeted advertising.

8. Third-Party Links

Our website may contain links to third-party websites, including Google Calendar for appointment booking. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us