The Reputation Repair Playbook

What it is

A low Google rating is costing you customers every single day — and it feels impossible to fix. The good news: it's not. This 30-day playbook gives you a clear, day-by-day action plan to respond to negative reviews professionally, generate new positive ones ethically, and systematically improve your rating over time. No paid tools, no shortcuts that violate Google's terms.

What's included

Week 1: Audit and assessment — exactly where you stand and what to fix first
Week 2: Respond to every existing review with done-for-you templates
Week 3: Generate new positive reviews from your happiest existing customers
Week 4: Build a system so good reviews keep coming in automatically
15 negative review response templates (angry, unreasonable, factually wrong, no-shows, and more)
10 templates for requesting reviews via text, email, and in person
Script for handling reviews that violate Google's policies
Checklist for optimizing your Google Business Profile while you're at it

Who it's for

Any local business with a Google rating under 4.0 stars, or any business that has received negative reviews and doesn't know how to respond.

What you'll need

Just a PDF reader (your phone, tablet, or computer works fine). No software, no subscriptions, no accounts required.

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✓ 30 minutes — in person in Eugene or virtually, your choice
✓ Walk away knowing exactly where AI can move the needle for your business
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✓ Open to any Lane County business owner

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